Enhanced Payment Settlement Transparency and payment releases

← Back to changelog

Payment settlement dashboard showing iDeal and Visa/Mastercard payment methods with their settlement timelines

We believe in being completely transparent about how and when you receive your event earnings. Today, we're introducing clearer insights into payment settlements and explaining our commitment to secure, reliable payment processing.

Understanding Payment Settlements 🔒

Every payment method comes with its own settlement timeline, set by banks and credit card companies to ensure secure transactions. While we've previously processed releases immediately, we're aligning with industry security standards to protect both you and your customers.

Your Money, Safely Managed ✨

Rest assured, all funds are securely held by our payment service provider until release. Unlike some ticket platforms that hold funds until after your event, we release payments as soon as they clear from the payment provider.

Settlement Timelines 📅

Current maximum settlement periods for different payment methods:

Quick Settlement (1 business day):

  • iDeal
  • Bancontact
  • SOFORT e-commerce
  • Giropay
  • Payconiq

Standard Settlement (14 business days):

  • Google Pay
  • Visa / Mastercard
  • American Express

New Features for Better Financial Visibility 📊

To make this process crystal clear, we've introduced:

Event Financial Breakdowns

  • See settled funds available for withdrawal
  • Track pending settlements
  • Monitor all financial activity in one place

Detailed Order Insights

  • View customer payment details
  • Track transaction IDs
  • See exact settlement dates for each payment

We're committed to providing you with the most transparent and secure payment processing in the industry. These updates ensure you always know exactly when your funds will be available while maintaining the highest security standards.

Questions about these changes? Our support team is here to help!

Better events start with better tools

Tiqqo brings together ticketing, CRM and marketing so you can focus on what matters: creating impact.

Start for free