Privacy Policy

1. Introduction

This Privacy Policy explains how Tiqqo (E-asy Concepts B.V.) collects, uses, shares, and protects your personal information when you use our ticketing platform and related services.

Contact Information

Data Controller: E-asy Concepts B.V.

Address: Ambachtshof 88, Nootdorp, The Netherlands

Chamber of Commerce: 87210320

Email: privacy@tiqqo.com

Data Protection Officer: dpo@tiqqo.com

2. Information We Collect

2.1 Information You Provide

Account Information: Name, email address, phone number, business details
Payment Information: Credit card details, billing address, payment preferences
Event Information: Event details, descriptions, images, venue information
Customer Data: Ticket buyer information collected through your events
Communication: Messages, support requests, feedback

2.2 Information We Collect Automatically

Usage Data: How you use our platform, features accessed, time spent
Device Information: IP address, browser type, operating system, device identifiers
Location Data: General location based on IP address
Cookies and Tracking: See our Cookie Policy for detailed information

2.3 Information from Third Parties

Payment Processors: Transaction data from Pay.nl and other payment providers
Social Media: Public profile information when you connect social accounts
Analytics Services: Website usage data when implemented by event organizers

3. How We Use Your Information

3.1 Service Provision

Processing ticket sales and event management
Facilitating payments and financial transactions
Providing customer support and technical assistance
Enabling communication between organizers and attendees

3.2 Platform Improvement

Analyzing usage patterns to improve our services
Developing new features and functionality
Conducting research and analytics
Ensuring platform security and preventing fraud

3.3 Communication

Sending transactional emails (confirmations, receipts)
Providing important service updates and notifications
Marketing communications (with your consent)
Customer support and technical assistance

3.4 Legal Compliance

Complying with legal obligations and regulations
Responding to law enforcement requests
Protecting our rights and preventing misuse
Resolving disputes and enforcing agreements

4. Legal Basis for Processing

Under GDPR, we process your personal data based on the following legal grounds:

Contract Performance

Processing necessary to provide our ticketing services and fulfill our contractual obligations.

Legitimate Interest

Platform improvement, fraud prevention, and business analytics that don't override your privacy rights.

Consent

Marketing communications, optional features, and non-essential cookies.

Legal Compliance

Processing required by law, such as tax reporting and anti-money laundering checks.

We share your information only in the following circumstances:

5.1 Service Providers

Payment Processors: Pay.nl and other payment partners
Email Services: Transactional email providers for confirmations and notifications
Cloud Hosting: Secure cloud providers for data storage and processing
Analytics (Optional): Only when event organizers choose to implement tracking

5.2 Event Organizers

When you purchase tickets, we share necessary information with event organizers:

Name and contact information for event communication
Ticket details and attendance information
Aggregated analytics about ticket sales

5.3 Legal Requirements

When required by law or legal process
To protect our rights, property, or safety
To prevent fraud or security threats
In connection with business transfers or mergers

6. International Data Transfers

Your data may be transferred to and processed in countries outside the European Economic Area (EEA). We ensure adequate protection through:

Standard Contractual Clauses (SCCs) approved by the European Commission
Adequacy decisions for countries with equivalent protection
Certification schemes and codes of conduct
Additional safeguards where necessary

7. Data Retention

We retain your personal data for different periods depending on the purpose:

Data Type	Retention Period	Reason
Account Information	Until account deletion + 30 days	Service provision
Transaction Data	7 years	Legal compliance (tax/accounting)
Marketing Data	Until consent withdrawal	Marketing communications
Support Tickets	3 years	Service improvement

8. Your Privacy Rights

Under GDPR, you have the following rights regarding your personal data:

🔍 Right to Access

Request copies of your personal data and information about how we process it.

✏️ Right to Rectification

Request correction of inaccurate or incomplete personal data.

🗑️ Right to Erasure

Request deletion of your personal data in certain circumstances.

⏸️ Right to Restrict Processing

Request limitation of how we process your data in specific situations.

📱 Right to Data Portability

Receive your data in a structured, machine-readable format.

❌ Right to Object

Object to processing based on legitimate interests or for direct marketing.

How to Exercise Your Rights

To exercise any of these rights, contact us at privacy@tiqqo.com

We will respond within 30 days of receiving your request.

You also have the right to lodge a complaint with your local data protection authority.

9. Data Security

We implement comprehensive security measures to protect your personal data:

Technical Safeguards

• SSL/TLS encryption for data transmission
• AES-256 encryption for data at rest
• Regular security audits and penetration testing
• Secure cloud infrastructure (AWS/Google Cloud)

Organizational Measures

• Access controls and role-based permissions
• Regular staff training on data protection
• Incident response and breach notification procedures
• Third-party security assessments

10. Children's Privacy

Our services are not directed to children under 16 years of age. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

For ticket purchases involving minors, we require parental consent and may request additional verification.

11. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience. For detailed information about our cookie practices, please see our Cookie Policy.

Cookie Categories

• Essential: Required for basic website functionality
• Analytics: Help us understand how you use our site
• Marketing: Used for targeted advertising (with consent)
• Preferences: Remember your settings and choices

12. Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors.

We will notify you of significant changes via email or prominent notice on our website
Minor updates will be posted with an updated "Last Modified" date
Continued use of our services after changes constitutes acceptance
Previous versions are available upon request

13. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

General Privacy Inquiries