Privacy Policy

1. Introduction

Tiqqo is operated by E-asy Concepts B.V. This policy explains which personal data we handle when organizers use Tiqqo to sell tickets, manage events, and communicate with attendees, and when visitors use Tiqqo ticket shops or contact our team.

2. Information We Collect

2.1 Information You Provide

• Organizer account data: name, email address, phone number, role, organization details, and billing details.
• Ticket buyer data: name, email address, ticket choices, order details, and answers to event-specific questions.
• Payment data: transaction references, billing address, payout details, refunds, and payment status. Card data is handled by payment providers.
• Event data: event name, description, venue, ticket types, media, scanning data, guest lists, and communication settings.
• Support data: messages, attachments, feedback, and records needed to resolve requests.

2.2 Information We Collect Automatically

• Usage data: pages visited, actions taken in the platform, timestamps, and feature usage.
• Device data: IP address, browser, operating system, approximate location, and security logs.
• Cookie data: consent choices, session identifiers, and optional analytics or marketing cookies. See the Cookie Policy for details.

2.3 Information from Third Parties

• Payment providers: payment status, transaction references, fraud signals, and settlement data.
• Organizer tools: data imported by an organizer, such as guest lists or customer records.
• Tracking providers: analytics or advertising data only where Tiqqo or an organizer has configured those tools with the required consent.

3. How We Use Your Information

3.1 Service Provision

• Process ticket sales, registrations, guest lists, check-in, refunds, and order communication.
• Settle payments, prepare payouts, detect payment issues, and maintain financial records.
• Provide support to organizers, ticket buyers, and consumers who contact Tiqqo.
• Send operational emails such as tickets, receipts, order updates, and event messages.

3.2 Platform Improvement

• Find and fix technical issues in ticket shops, dashboards, scanning, and checkout.
• Understand which platform flows create support load or failed purchases.
• Improve reporting, event setup, payments, and organizer workflows.
• Protect accounts, tickets, transactions, and payout flows against misuse.

3.3 Communication

• Send service emails, including login, ticket, receipt, payout, and support messages.
• Notify organizers about important changes to their account, event, or platform settings.
• Send marketing emails only where we have consent or another valid legal basis.
• Respond to support requests and keep a record of the conversation.

3.4 Legal Compliance

• Meet tax, accounting, consumer, and payment-related obligations.
• Respond to lawful requests from courts, regulators, or public authorities.
• Protect Tiqqo, organizers, ticket buyers, and payment partners against misuse.
• Resolve disputes and enforce contracts where necessary.

4. Legal Basis for Processing

Under GDPR, we process your personal data based on the following legal grounds:

5. Information Sharing

We share personal data when it is needed to run Tiqqo, process payments, support an event, or comply with law.

5.1 Service Providers

• Payment partners: Pay.nl and other providers used for checkout, refunds, fraud prevention, and settlement.
• Email providers: providers used for tickets, receipts, account messages, and support communication.
• Hosting and infrastructure: providers used to host, secure, monitor, and back up the platform.
• Analytics and tracking: only where Tiqqo or an organizer has configured those tools with the required consent.

5.2 Event Organizers

When you purchase tickets, we share necessary information with event organizers:

• Name and contact details needed for event communication.
• Ticket, order, guest list, and attendance details.
• Event sales and attendance reporting.

5.3 Legal Requirements

• When required by law or legal process
• To protect our rights, property, or safety
• To prevent fraud or security threats
• In connection with business transfers or mergers

6. International Data Transfers

Most Tiqqo processing is intended for European event operations. Where a supplier processes data outside the European Economic Area, we use appropriate transfer safeguards such as:

• Standard Contractual Clauses (SCCs) approved by the European Commission
• Adequacy decisions for countries with equivalent protection
• Supplier due diligence and data processing terms
• Additional technical or contractual safeguards where needed

7. Data Retention

We retain your personal data for different periods depending on the purpose:

8. Your Privacy Rights

Under GDPR, you have the following rights regarding your personal data:

9. Data Security

We use technical and organizational controls to protect accounts, ticket data, payment records, and support data.

10. Children's Privacy

Our services are not directed to children under 16 years of age. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

For ticket purchases involving minors, we require parental consent and may request additional verification.

11. Cookies and Tracking Technologies

We use cookies and similar technologies for sessions, preferences, security, analytics, and event-specific tracking. For details, see our Cookie Policy.

12. Policy Updates

We update this Privacy Policy when our platform, suppliers, legal obligations, or data practices change.

• We will notify you of significant changes via email or prominent notice on our website
• Minor updates will be posted with an updated "Last updated" date
• Previous versions are available on request where required

13. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us: