Cookie Policy
This cookie policy explains the cookies and similar technologies used on Tiqqo websites, ticket shops, and organizer tools. It should be read together with our Privacy Policy.
1. What Are Cookies?
Cookies are small files stored by your browser. Tiqqo uses them to keep sessions active, remember basic choices, protect checkout, and support optional analytics or event marketing features.
Technologies covered by this policy
- • Cookies: browser files used for sessions, preferences, and consent choices.
- • Local and session storage: browser storage used for current-page or current-session data.
- • Pixels and beacons: small tracking requests used only where configured and permitted.
- • JavaScript tracking: scripts used for analytics, attribution, or security checks.
2. How We Use Cookies
Tiqqo groups cookies by purpose. Essential cookies are required for the service. Other categories depend on consent, organizer configuration, or browser settings.
Essential Cookies
Always ActiveThese cookies keep the platform working and cannot be disabled through the Tiqqo cookie controls.
Purpose:
- • Login sessions and account security
- • Ticket basket and checkout state
- • Payment and refund flow support
- • Consent and security preferences
Examples:
- • Session identifiers
- • CSRF protection tokens
- • Basket or order references
- • Cookie consent choices
Analytics Cookies
Consent RequiredThese cookies help measure how visitors use Tiqqo pages and where checkout or event flows need improvement.
Purpose:
- • Website and product analytics
- • Checkout and ticket-shop performance
- • Error and funnel analysis
- • Event-page reporting where enabled
Providers:
- • Google Analytics where enabled
- • Internal analytics where configured
- • Event-specific tracking set by organizers
Marketing Cookies
Consent RequiredThese cookies are used for campaign attribution, retargeting, or social advertising where an organizer has enabled them and consent is available.
Purpose:
- • Organizer campaign attribution
- • Retargeting and social advertising
- • Conversion measurement
- • Tracking links and campaign reporting
Providers:
- • Google Ads for organizer campaigns
- • Meta Pixel for organizer campaigns
- • LinkedIn Insight Tag for organizer campaigns
- • TikTok Pixel for organizer campaigns
Preference Cookies
OptionalThese cookies remember settings that make repeated use of Tiqqo more consistent.
Purpose:
- • Language and region choices
- • Currency display where available
- • Consent choices
- • Interface preferences
Examples:
- • Language preference
- • Currency preference
- • Region or timezone choice
- • Saved interface settings
3. Third-Party Cookies
Some cookies are set by third-party services. Many marketing and analytics tags on ticket shops are organizer-specific and are only loaded when the organizer has configured them and the required consent is present.
Important: Social media pixels and Google Analytics are not automatically active on every event page. They depend on event settings and consent behavior.
| Service | Purpose | Cookie Names | Duration |
|---|---|---|---|
| Google Analytics | Website analytics (organizer-enabled only) | _ga, _ga_*, _gid | 2 years |
| Google Ads | Organizer advertising campaigns | _gcl_*, _gac_* | 90 days |
| Facebook Pixel | Organizer social media advertising | _fbp, _fbc | 90 days |
| TikTok Pixel | Organizer TikTok advertising | ttclid, _ttp | 90 days |
| Intercom | Customer support chat | intercom-* | 9 months |
4. Managing Your Cookie Preferences
You can control non-essential cookies through Tiqqo consent controls where available and through your browser settings. Blocking essential cookies can prevent login, checkout, or ticket delivery flows from working correctly.
Cookie consent manager
Use the cookie consent banner to accept or reject non-essential cookie categories where the banner is shown.
Browser settings
Most browsers let you block, delete, or limit cookies per website. Browser controls apply in addition to Tiqqo's consent controls.
Check your browser's privacy settings for current instructions.
5. Impact of Disabling Cookies
Disabling certain cookies may affect your experience on our platform:
Essential Cookies Disabled
Login, ticket basket, checkout, payment, and security flows may stop working.
Analytics Cookies Disabled
Core functionality remains available, but analytics and product improvement data will be limited.
Marketing Cookies Disabled
Organizer campaign attribution, retargeting, and conversion measurement may be unavailable.
Preference Cookies Disabled
Language, region, currency, or other interface choices may need to be set again.
6. Data Protection & Privacy
Cookie data is handled under the same privacy and security framework described in our Privacy Policy.
Security measures
- • Encrypted transmission (HTTPS)
- • Secure cookie attributes
- • Monitoring and access controls
- • Access controls
Legal basis and consent
- • Essential cookies rely on service necessity
- • Optional cookies rely on consent where required
- • Organizer tracking depends on event settings
- • Consent choices can be changed where controls are available
7. Updates to This Policy
We update this Cookie Policy when our platform, cookie tools, tracking setup, suppliers, or legal obligations change.
- Material changes will be communicated via email or website notice
- Minor updates will be reflected in the "Last updated" date
- Previous versions are available on request where required
8. Questions About Cookies
If you have questions about our use of cookies or this policy:
General questions
Email: privacy@tiqqo.com
Subject: Cookie Policy Inquiry
Response within 2-3 business days
Technical support
Email: support@tiqqo.com
For: Technical cookie issues
Available 24/7
Important Notice
This Cookie Policy is part of Tiqqo's privacy documentation. Essential cookies are required for the service; optional cookies depend on consent and configuration.
For more information about data protection, please see our Privacy Policy.
This policy is governed by Dutch law and is available in multiple languages. The English version is authoritative in case of discrepancies.