Cookie Policy
This cookie policy works together with our Privacy Policy to explain how we use tracking technologies on our platform.
1. What Are Cookies?
Cookies are small text files that are stored on your device (computer, tablet, or mobile) when you visit websites. They help websites remember information about your visit, making your next visit easier and more useful.
Types of Tracking Technologies We Use
- • Cookies: Small files stored in your browser
- • Local Storage: Data stored locally on your device
- • Session Storage: Temporary data for your current session
- • Pixels and Beacons: Tiny images that track website activity
- • JavaScript Tracking: Code that collects usage information
2. How We Use Cookies
Tiqqo uses cookies and similar technologies to provide, improve, and protect our services. Here's how we categorize our cookie usage:
Essential Cookies
Always ActiveThese cookies are necessary for the website to function properly and cannot be disabled.
Purpose:
- • User authentication and security
- • Shopping cart functionality
- • Payment processing
- • Load balancing
Examples:
- • tiqqo_session
- • csrf_token
- • cart_id
- • auth_token
Analytics Cookies
Consent RequiredHelp us understand how visitors interact with our website to improve user experience.
Purpose:
- • Website usage analytics
- • Performance monitoring
- • User behavior analysis
- • A/B testing
Providers:
- • Google Analytics (_ga, _ga_*) - when enabled by organizers
- • Internal analytics (tiqqo_analytics)
- • Event-specific tracking (organizer configured)
Marketing Cookies
Consent RequiredUsed to deliver personalized advertisements and measure marketing campaign effectiveness.
Purpose:
- • Targeted advertising
- • Retargeting campaigns
- • Social media integration
- • Campaign measurement
Providers:
- • Google Ads (_gcl_*) - organizer campaigns only
- • Facebook Pixel (_fbp) - organizer campaigns only
- • LinkedIn (_linkedin_*) - organizer campaigns only
- • TikTok Pixel (ttclid) - organizer campaigns only
Preference Cookies
OptionalRemember your settings and preferences to provide a personalized experience.
Purpose:
- • Language preferences
- • Theme settings
- • Currency selection
- • Layout preferences
Examples:
- • language_pref
- • currency_pref
- • theme_mode
- • timezone
3. Third-Party Cookies
Some cookies are set by third-party services. Most marketing and analytics cookies are only activated when event organizers choose to implement tracking for their specific events. Tiqqo does not use these services for our own marketing purposes.
Important: Social media pixels (Facebook, LinkedIn, TikTok) and Google Analytics are only active on ticket pages when the event organizer has specifically enabled them for their event marketing.
| Service | Purpose | Cookie Names | Duration |
|---|---|---|---|
| Google Analytics | Website analytics (organizer-enabled only) | _ga, _ga_*, _gid | 2 years |
| Google Ads | Organizer advertising campaigns | _gcl_*, _gac_* | 90 days |
| Facebook Pixel | Organizer social media advertising | _fbp, _fbc | 90 days |
| TikTok Pixel | Organizer TikTok advertising | ttclid, _ttp | 90 days |
| Intercom | Customer support chat | intercom-* | 9 months |
4. Managing Your Cookie Preferences
You have several options to control and manage cookies:
🍪 Cookie Consent Manager
Use our cookie consent banner to choose which types of cookies you accept.
🌐 Browser Settings
Configure your browser to block or delete cookies. Note: This may affect website functionality.
View Browser Instructions5. Browser-Specific Instructions
Here's how to manage cookies in popular browsers:
Google Chrome
- Click the three dots menu (⋮) in the top right
- Select "Settings" → "Privacy and security" → "Cookies and other site data"
- Choose your preferred cookie settings
- You can also view and delete individual cookies from "See all cookies and site data"
Mozilla Firefox
- Click the menu button (☰) and select "Options" (or "Preferences")
- Select the "Privacy & Security" panel
- In the "Cookies and Site Data" section, configure your preferences
- Click "Manage Data" to view and delete specific cookies
Safari
- Go to Safari menu → "Preferences"
- Click the "Privacy" tab
- Choose your cookie and tracking settings
- Click "Manage Website Data" to view and remove stored data
Microsoft Edge
- Click the three dots menu (...) → "Settings"
- Select "Cookies and site permissions" in the left sidebar
- Click "Cookies and site data"
- Configure your cookie preferences or manage stored data
6. Mobile Cookie Management
Managing cookies on mobile devices:
📱 iOS (Safari)
- • Settings → Safari → "Block All Cookies"
- • Settings → Safari → "Clear History and Website Data"
- • Use "Private Browsing" mode
🤖 Android (Chrome)
- • Chrome menu → Settings → "Site settings" → "Cookies"
- • Chrome menu → Settings → "Privacy" → "Clear browsing data"
- • Use "Incognito" mode
7. Impact of Disabling Cookies
Disabling certain cookies may affect your experience on our platform:
Essential Cookies Disabled
Core functionality will be broken, including login, shopping cart, and payment processing.
Analytics Cookies Disabled
We won't be able to improve our services based on user behavior, but functionality remains intact.
Marketing Cookies Disabled
You may see less relevant advertisements and we can't measure campaign effectiveness.
Preference Cookies Disabled
Your settings won't be remembered between visits (language, theme, etc.).
8. Data Protection & Privacy
Cookie data is handled in accordance with our Privacy Policy and GDPR requirements:
🔒 Security Measures
- • Encrypted transmission (HTTPS)
- • Secure cookie attributes
- • Regular security audits
- • Access controls
⚖️ Legal Compliance
- • GDPR compliance
- • ePrivacy Directive
- • Cookie Law requirements
- • Regular compliance reviews
9. Updates to This Policy
We may update this Cookie Policy to reflect changes in technology, legal requirements, or our practices.
- Material changes will be communicated via email or website notice
- Minor updates will be reflected in the "Last Updated" date
- We recommend reviewing this policy periodically
- Continued use implies acceptance of updates
10. Questions About Cookies
If you have questions about our use of cookies or this policy:
📧 General Questions
Email: privacy@tiqqo.com
Subject: Cookie Policy Inquiry
Response within 2-3 business days
🛠️ Technical Support
Email: support@tiqqo.com
For: Technical cookie issues
Available 24/7
Important Notice
This Cookie Policy is part of our Terms of Service and Privacy Policy. By using our website, you agree to our use of cookies as described in this policy.
For more information about data protection, please see our Privacy Policy.
This policy is governed by Dutch law and is available in multiple languages. The English version is authoritative in case of discrepancies.