General Terms and Conditions for Organizations

Version 1.1•Last updated: October 2024•Tiqqo - E-asy Concepts B.V.
1. Definitions2. Applicability3. Services4. Fair Use5. Payments6. Cancellation7. Reporting8. Availability9. Termination10. Liability11. Force Majeure12. IP Rights13. Privacy14. Retention15. Law & Disputes

These terms apply to event organizers using Tiqqo. For ticket buyer terms, see Terms and Conditions for Ticket Buyers.

1. Definitions

In these General Terms and Conditions, the following terms are defined as:

  • Agreement: The contract between the Organizer and Tiqqo regarding the Services.
  • Tiqqo: The trade name of E-asy Concepts B.V., registered with the Chamber of Commerce under number 87210320, with its registered office at Ambachtshof 88, Nootdorp, The Netherlands.
  • Organizer: The legal entity that organizes events and uses the Platform to sell Tickets and manage events.
  • Platform: The online environment of Tiqqo where the Organizer can manage events and sell Tickets.
  • Tickets: Digital or physical admission tickets sold through Tiqqo.
  • User: The natural person or legal entity that purchases Tickets via the Platform.
  • Services: All services offered by Tiqqo, including the provision of the Platform, ticket sales, payment processing, and event management.
  • Service Fees: The fees charged by Tiqqo for the use of the Platform and Services.
  • Transaction Costs: Variable costs charged by the payment service provider depending on the payment method chosen.
  • Wallet: The digital wallet within the Platform where the Organizer's revenues and costs are managed.
  • Onboarding Process: The registration and verification process that the Organizer must complete before using the Platform.

2. Applicability of the Agreement

  1. These General Terms and Conditions apply in full to every offer, proposal, discussion and quotation from Tiqqo regarding Services, and to the Agreement between the Organizer and Tiqqo.
  2. By using the Platform, the Organizer agrees to these General Terms and Conditions.
  3. The applicability of any general terms and conditions of the Organizer is expressly excluded, unless otherwise agreed in writing.
  4. Tiqqo reserves the right to unilaterally amend these General Terms and Conditions. Changes will be announced at least 30 days in advance.
  5. Deviations from these General Terms and Conditions are only valid if expressly agreed in writing.

3. Services & Platform

  1. Tiqqo provides the Organizer with a Platform to sell Tickets and manage events.
  2. The Services include:
    • Providing access to the Platform;
    • Processing ticket sales;
    • Payment processing;
    • Providing scanning apps for access control;
    • Customer relationship management (CRM) functionalities;
    • Email marketing tools;
    • Reporting and analytics.
  3. Tiqqo acts solely as a facilitator and is not a party to the purchase agreement between the Organizer and the User.
  4. The Organizer is responsible for the accuracy and completeness of all information about events and Tickets.
  5. Tiqqo reserves the right to refuse or remove events that:
    • Violate laws or regulations;
    • May damage Tiqqo's reputation;
    • Contain discriminatory or offensive content;
    • Promote illegal activities.
  6. The Organizer guarantees to have all necessary permits and licenses for organizing the event.

4. Fair Use Policy

  1. The Organizer may create complimentary Tickets that are offered free of charge to Users.
  2. There is no limit to the number of complimentary Tickets, but Tiqqo reserves the right to impose restrictions in case of excessive use.
  3. For events where more than 10,000 complimentary Tickets are created, the Organizer must consult with Tiqqo in advance.
  4. For events where more than 50% of the total Tickets are complimentary, special conditions may apply:
    • Limited support from Tiqqo;
    • Lower priority for customer service;
    • Possible restrictions on the use of certain functionalities.
  5. Tiqqo reserves the right to charge fees for complimentary Tickets if there is structural excessive use.

5. Payments & Transactions

  1. The Organizer owes Service Fees to Tiqqo for each Ticket sold. The standard Service Fee is €0.75 per Ticket, excluding VAT.
  2. In addition to Service Fees, Transaction Costs are charged depending on the payment method chosen by the User.
  3. All amounts are exclusive of VAT unless stated otherwise.
  4. Tiqqo settles the revenues from ticket sales weekly in the Organizer's Wallet after deduction of:
    • Service Fees;
    • Transaction Costs;
    • Any refunds;
    • Other costs owed.
  5. The Organizer can request a payout from the Wallet to their bank account at any time, provided the balance is positive.
  6. Tiqqo reserves the right to suspend payouts in case of:
    • Suspected fraud;
    • Violation of these General Terms and Conditions;
    • Pending investigations;
    • Negative Wallet balance.
  7. In case of chargebacks or payment disputes, Tiqqo may charge the associated costs to the Organizer.
  8. The Organizer is responsible for a negative balance in the Wallet and must settle it immediately upon first request.

6. Cancellation & Refunds

  1. The Organizer is fully responsible for the cancellation or modification of events.
  2. In case of cancellation, the Organizer must inform all ticket buyers immediately.
  3. The Organizer determines the refund policy for their events, provided it complies with applicable laws.
  4. Service Fees are in principle non-refundable, unless Tiqqo decides otherwise at its sole discretion.
  5. Refunds are processed through the Wallet. The Organizer must ensure sufficient balance for refunds.
  6. Tiqqo may independently decide to process refunds if:
    • The Organizer does not respond to refund requests within a reasonable time;
    • There are indications of fraud;
    • This is necessary to comply with legal obligations.
  7. All costs associated with refunds, including Transaction Costs, are borne by the Organizer.

7. Reporting

  1. Tiqqo provides the Organizer with access to reporting functionalities within the Platform.
  2. Reports may include:
    • Ticket sales;
    • Revenue overviews;
    • Visitor data;
    • Scan statistics;
    • Financial settlements.
  3. The Organizer is responsible for checking the accuracy of reports.
  4. Complaints about reports must be submitted within 30 days after the report becomes available.
  5. Reports in the Platform are indicative. The official settlement in the Wallet is leading for financial obligations.

8. Availability & Maintenance

  1. Tiqqo strives for high availability of the Platform but does not guarantee uninterrupted availability.
  2. Tiqqo may perform maintenance on the Platform, which may result in temporary unavailability.
  3. Planned maintenance will be announced in advance where possible.
  4. Tiqqo is not liable for damage resulting from (temporary) unavailability of the Platform.
  5. The Organizer must ensure adequate internet connection and compatible hardware/software for using the Platform.
  6. Tiqqo reserves the right to modify, expand or limit functionalities of the Platform.

9. Termination

  1. Both parties may terminate the Agreement at any time with due observance of a notice period of one month.
  2. Tiqqo may terminate the Agreement with immediate effect in case of:
    • Violation of these General Terms and Conditions;
    • Fraud or suspected fraud;
    • Bankruptcy or suspension of payment of the Organizer;
    • Actions that damage Tiqqo's reputation.
  3. Upon termination:
    • The Organizer loses access to the Platform;
    • Ongoing events may be completed;
    • Financial obligations remain in force;
    • Data will be retained in accordance with the retention policy.
  4. The Organizer can download their data before the termination date.

10. Liability

  1. Tiqqo's liability is limited to direct damage and up to a maximum of the amount paid out under Tiqqo's liability insurance.
  2. If no payment is made under the insurance, liability is limited to the Service Fees paid by the Organizer in the three months prior to the damaging event.
  3. Tiqqo is never liable for:
    • Indirect damage, including consequential damage, lost profit, missed savings;
    • Damage due to failure of the Organizer's events;
    • Damage due to actions of third parties;
    • Damage due to force majeure.
  4. The Organizer indemnifies Tiqqo against all third-party claims related to the Organizer's events.
  5. Liability limitations do not apply in case of intent or gross negligence.

11. Force Majeure

  1. Neither party is obliged to fulfill obligations if prevented by force majeure.
  2. Force majeure includes:
    • Natural disasters;
    • War or terrorist attacks;
    • Government measures;
    • Strikes;
    • Internet or power outages;
    • Cyber attacks.
  3. In case of force majeure, obligations are suspended for the duration of the force majeure.
  4. If force majeure lasts longer than 90 days, either party may terminate the Agreement.

12. Intellectual Property Rights

  1. All intellectual property rights to the Platform and related materials remain with Tiqqo or its licensors.
  2. The Organizer receives a non-exclusive, non-transferable right to use the Platform during the term of the Agreement.
  3. The Organizer grants Tiqqo the right to use the Organizer's name, logo and event information for:
    • The functioning of the Platform;
    • Marketing and promotional purposes;
    • Reference purposes.
  4. The Organizer guarantees that provided content does not infringe third-party rights.
  5. Tiqqo may remove content that infringes intellectual property rights without prior notice.

13. Privacy & Data Protection

  1. Both parties will comply with applicable privacy legislation, including the GDPR.
  2. Tiqqo processes personal data as a processor on behalf of the Organizer.
  3. A separate data processing agreement applies to the processing of personal data.
  4. The Organizer is responsible for:
    • Having a legal basis for processing personal data;
    • Informing Users about data processing;
    • Handling data subject requests.
  5. Tiqqo implements appropriate technical and organizational measures to secure personal data.
  6. In case of a data breach, Tiqqo will inform the Organizer as soon as possible.

14. Retention Period and Termination

  1. Tiqqo retains data in accordance with legal retention periods.
  2. After termination of the Agreement:
    • Event data is retained for 7 years;
    • Financial data is retained for 7 years;
    • Personal data is deleted or anonymized after the statutory period.
  3. The Organizer can request data export before termination.
  4. After the retention period, all data is permanently deleted.

15. Applicable Law and Disputes

  1. These General Terms and Conditions and all agreements between Tiqqo and the Organizer are governed by Dutch law.
  2. Disputes will first be attempted to be resolved in mutual consultation.
  3. If consultation does not lead to a solution, disputes will be submitted to the competent court in Amsterdam.
  4. The Organizer may also choose mediation through the Foundation for the Settlement of Automation Disputes (SGOA).
  5. The costs of legal proceedings are borne by the losing party, unless the court decides otherwise.

Final Provisions

These General Terms and Conditions have been filed with the Chamber of Commerce and can be downloaded from our website.

In case of discrepancies between translations, the Dutch version prevails.

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