Get help with Tiqqo's platform, from setup questions to advanced features. We're here to help you succeed.
Most questions are answered in our comprehensive help center with step-by-step guides, video tutorials, and best practices.
Visit Help CenterFind guides for event setup, ticket configuration, marketing tools, and more
Answers for organizers using Tiqqo to sell tickets, manage guests, and grow their audience.
Start in the Tiqqo help center at help.tiqqo.com for step-by-step guides on creating events, ticket types, sales settings, and scanning. If your setup is more complex, schedule a support call so we can review your event flow and settings with you.
Yes. We can help you choose the right ticket structure, configure early-bird or VIP tickets, add discount codes, and set up group tickets. Share your event plan and any pricing rules so we can recommend a setup that stays clear for buyers and easy to manage.
With Tiqqo you decide when to get paid. Request a payout whenever you need the money — there is no fixed cycle. Processing time depends on your payment provider settings and verification status. If a payout looks delayed, contact support with your organization name and event details.
Yes. Tiqqo supports QR ticket validation for access control at the door. Before the event, test your scanner setup, check staff access, and confirm your internet plan. For larger events, contact us early so we can advise on entrance lanes and fallback procedures.
You can use custom fields during checkout to collect details such as names, preferences, attendee information, or business data. Keep fields limited to what you really need, because shorter checkouts convert better and reduce support questions from ticket buyers.
Tiqqo includes CRM and marketing tools for audience communication. You can use customer profiles and segmentation to send more relevant messages before or after an event. Make sure your communication follows consent, privacy, and local email marketing rules.
Include your organization name, event name, the page or feature involved, what you expected to happen, and what actually happened. Screenshots, ticket IDs, order numbers, and browser details help us reproduce the issue faster and give you a more useful answer.
Yes, we can discuss migration options for organizers moving from another ticketing platform. The available approach depends on the data export you can provide and your event timeline. Contact us before launching sales so we can plan the cleanest migration path.
Ticket buyers should usually contact the event organizer for refunds, cancellations, line-up questions, accessibility questions, or event-specific policies. Tiqqo provides the ticketing platform, while the organizer remains responsible for the event and its customer service decisions.
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