We believe in being completely transparent about how and when you receive your event earnings. Today, we're introducing clearer insights into payment settlements and explaining our commitment to secure, reliable payment processing.
Understanding Payment Settlements 🔒
Every payment method comes with its own settlement timeline, set by banks and credit card companies to ensure secure transactions. While we've previously processed releases immediately, we're aligning with industry security standards to protect both you and your customers.
Your Money, Safely Managed ✨
Rest assured, all funds are securely held by our payment service provider until release. Unlike some ticket platforms that hold funds until after your event, we release payments as soon as they clear from the payment provider.
Settlement Timelines 📅
Current maximum settlement periods for different payment methods:
Quick Settlement (1 business day):
- iDeal
- Bancontact
- SOFORT e-commerce
- Giropay
- Payconiq
Standard Settlement (14 business days):
- Google Pay
- Visa / Mastercard
- American Express
New Features for Better Financial Visibility 📊
To make this process crystal clear, we've introduced:
Event Financial Breakdowns
- See settled funds available for withdrawal
- Track pending settlements
- Monitor all financial activity in one place
Detailed Order Insights
- View customer payment details
- Track transaction IDs
- See exact settlement dates for each payment
We're committed to providing you with the most transparent and secure payment processing in the industry. These updates ensure you always know exactly when your funds will be available while maintaining the highest security standards.
Questions about these changes? Our support team is here to help!