Emails & communication - Guide

Schedule an email campaign

Plan an email campaign for the right moment instead of sending it manually under time pressure.

5 min read

Scheduling an email campaign helps you send at the right moment without relying on someone being online at exactly that time. It is useful for launch moments, reminders, event-day information and follow-up.

A scheduled campaign still needs careful review. Scheduling only solves timing.

Choose the timing

Pick a send time that matches the message:

  • Sales launch: shortly before or at the ticket release.
  • Reminder: when buyers still have time to act.
  • Practical event info: close enough to be useful, early enough to plan.
  • Follow-up: after the event experience is complete.

Avoid scheduling important messages so late that support has no time to respond.

Review the audience before scheduling

Campaign audiences can change as more tickets are sold or more people complete actions. Check whether the audience should be fixed now or evaluated when the campaign sends.

For sensitive or high-volume campaigns, review the audience count before the scheduled time.

Keep the campaign editable until it is final

Only schedule a campaign when the subject, copy, links, sender and audience are ready. If details are still changing, keep it in draft.

If you update a scheduled campaign, review it again as if it were new.

Cancel when context changes

If an event is paused, sold out, rescheduled or cancelled, review scheduled campaigns immediately. A forgotten scheduled email can create buyer confusion.

Still stuck on something?

Our support team replies in EN · NL · DE · FR, usually within 2 hours.

One platform · Every event

Your next sold-out event starts today.

Your first event can be live in minutes. Free to try, with no obligation.

Start for free