Hiding, pausing and selling out a ticket type are not the same. Pick the action that matches what you want buyers to understand.
Use ticket availability carefully when campaigns are running, because buyers may arrive from links that mention a specific ticket.
Hide a ticket type
Hide a ticket type when buyers should not see it in the public shop. This is useful for internal preparation, private allocations, partner tickets or tickets that should only be used later.
Hiding is best when the ticket should not create buyer expectations yet.
Pause a ticket type
Pause a ticket type when it may return later. This can help when you need to review capacity, change pricing, fix a setup issue or wait for a new release moment.
If buyers already know the ticket exists, pausing can be clearer than removing it completely.
Mark a ticket type as sold out
Use sold out when the allocation is gone and you want buyers to understand that demand exceeded availability.
Sold-out messaging can support urgency for later releases, but do not use it to create false scarcity. Keep the buyer experience accurate.
Check connected settings
Before changing availability, review:
- Total event capacity.
- Ticket type capacity.
- Sales windows.
- Discount or access codes.
- Group tickets and bundles.
- Campaigns that link to this ticket.
If the whole event needs to stop sales temporarily, manage the event status instead of only one ticket type.