After Send code you receive an email within a minute with the subject line Je inlogcode voor Tiqqo ("Your login code for Tiqqo"). Not arriving? Try this.
Check your spam and other folders
Look in your spam, junk mail and tabs such as Promotions or Updates. Search your mailbox for "Tiqqo".
Check the email address
Is there a typo in your email address? Tap Use a different email? and enter the address again. Use the address you bought the tickets with.
Request a new code
Under No mail received? tap Resend. You can do that after 32 seconds. After that, always use the newest code. Older codes no longer work.
Code incorrect or expired
A code is valid for 15 minutes. Request a new one and enter it straight away. You can also tap the magic link in the email. Open that link on the phone the app is on.
Too many attempts
To prevent misuse, you cannot request or enter codes without limit. Do you get an error message after several attempts? Then wait a quarter of an hour and try again.
Still not working?
You do not need the app to get in. Show the ticket from your confirmation email at the door. Don't have that either? Then contact the event organiser.