Everyone who works with Tiqqo is best off with their own account. That way you do not have to share your own login with the door team. You decide per person what they can see and do, and you revoke access again in one click.
The three roles
| Role | What this role can do | What it cannot do |
|---|---|---|
| Admin | Everything: events, tickets, team, organisation settings, finance and payouts | — |
| User | Manage events and tickets, view visitors and scan | Team, organisation settings and finance |
| Scanner | Scan and look up tickets in the Tiqqo app | The dashboard on the website and the sales figures in the app |
Always choose the lightest role that still works. Your door team usually only needs Scanner.
Invite a team member
Only admins can invite team members.
- In the Tiqqo dashboard, go to Organisation > Users.
- Click Invite new user.
- Enter the name and email address.
- Choose the role: Admin, User or Scanner.
- Under Event access, choose whether this person can work with all events or only with selected events. See Limit access to specific events.
- Add a personal message if you like and send the invitation.
What the team member receives
- No Tiqqo account yet: the team member receives an email with a link to choose a password. That link is valid for 7 days.
- You choose a password yourself: tick Choose password for this user. The email then contains the login details. For scanners it also contains a sign-in QR.
- Already has a Tiqqo account: the team member is added straight away and receives a notification. After signing in, they choose your organisation.
Did the invitation not arrive, or has it expired? Send it again from the user page.
Change a role
You change a team member's role or event access on the user page. The change applies immediately, in the app too. You cannot change your own role, and an organisation always needs at least one admin.