Tiqqo app for organisers
Scan tickets at the door, give your team their own access and follow check-in live with the Tiqqo app.
Getting started with the app
4 articlesDownload and sign in to the Tiqqo appInstall the Tiqqo app on iPhone or Android and sign in with your Tiqqo account to scan tickets and follow your events.Sign in with a scanner QR codeSign in to the Tiqqo app as a scanner by scanning your personal sign-in QR or pasting the token.Switch between organisations in the appDo you work for more than one organisation? Choose which organisation you work with in the Tiqqo app and switch whenever you want.Change the app languageSet the Tiqqo app to Dutch, English or German. Your choice is linked to your account.
Team & access
4 articlesInvite team members: Admin, User and Scanner rolesGive everyone on your team their own Tiqqo account with the right role, so nobody has to share login details any more.Create a scanner account and send the sign-in QRCreate a scanner account for each member of your door team and send a QR code they can use to sign in to the app straight away.Limit access to specific eventsGive users access to certain events only and scanners access to certain ticket types only, so everyone sees exactly what they need.Revoke access or send a new scanner QRRemove a team member or send a new sign-in QR, so an old or shared QR code no longer works.
Scanning at the door
6 articlesScan tickets with the Tiqqo appScan tickets at the door with your phone's camera, at one or several entrances at the same time.Scan results explainedWhat do Valid ticket, Already scanned, Wrong event, Invalid ticket, Outside event times and Network error mean, and what do you do then?Scan outside event timesWhy the app shows "Outside event times", and how to scan anyway, for example when doors open early or the event runs late.Check in a whole order at onceCheck in a group quickly by selecting and scanning several tickets from one order at the same time.Undo a scanScanned the wrong ticket by accident? Reverse the scan, so the ticket can be used again.Event day checklist for your door teamEverything your door team needs to sort out in advance to scan without queues and without surprises.
During your event
3 articlesThe dashboard and live numbers in the appFollow in the app how many tickets have been sold, how many people are inside and how fast the door is moving.The event scan report and recent scansSee per event how many people are inside, when the peak hour was and how each ticket type is coming in.Search tickets and orders and check in manuallyFind a ticket or order by name, email or order number, and check a visitor in without a QR code.
Troubleshooting
1 articleStill stuck on something?
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