Is something stuck in the Tiqqo app? Find the message you see below.
Signing in
Sign in failed. Check your email address and password. Forgot your password? Tap Forgot password? and reset it via the website.
This account uses two-step verification. Accounts with two-step verification cannot sign in to the app with email and password yet. Use the website, or ask an admin to create a scanner account for you that signs in with a QR code.
Invalid or expired token. The QR code has been replaced by a newer one, or has expired. Ask an admin to send a new QR. See Revoke access or send a new scanner QR.
Too many attempts. Wait a minute and try again.
Session expired. Please sign in again to continue. Sign in again. Does this happen right after your role or access was changed? Then an admin has adjusted your permissions.
No organisations linked. Your account is not linked to any organisation. Ask an admin to invite you.
Scanning
Camera access required. Tap Allow access. Did you refuse earlier? Then open your phone's settings, go to Tiqqo and turn on the camera.
No live event. No event is active right now. Open the event you want to scan for via Events, and tap Scan tickets there.
You are not allowed to scan tickets for this event. Your account does not have access to this event or ticket type. Ask an admin to adjust your event access. See Limit access to specific events.
Network error. The app needs internet for every scan. Offline scanning is not possible. Check wifi or mobile data, switch airplane mode on and off briefly, and scan again. If reception at the entrance is poor, use a mobile hotspot.
The scanner does not read the code. Ask the visitor to turn up the brightness, turn on the Flash, and hold the phone 15 to 25 cm away. If that does not work, look the visitor up by name and check them in manually.
Events
No events yet. You create events in the Tiqqo dashboard on the website. As soon as they are live, they appear in the app. As a team member, can't you see certain events? Then you do not have access to them.
The app keeps freezing
Close the app completely and open it again. Update the app to the latest version via the App Store or Google Play.
Still having problems?
Contact Tiqqo support via Help & support in the app's account menu. Include your email address, the event and the message you see.