Sometimes something goes wrong at the door. You scan the wrong person's ticket, or you check in a group while not everyone is there yet. Then you undo the scan. The ticket is then back on Open and can be scanned again.
From a scan
- Open the event and tap Recent scans, or tap Details after a scan.
- Choose the scan you want to reverse.
- Tap Unscan and confirm.
From a ticket or order
- Look up the ticket or order via Search.
- Open the ticket and tap Undo scan.
The ticket's timeline then shows Scan reverted. That way it always stays visible what happened.
Who can do this
Anyone who is allowed to scan the ticket can undo a scan. Agree with your door team when that is allowed, for example only after checking with the team lead.
Invalidate a ticket completely
Should a ticket not work at all any more, for example after a refund? Then undoing a scan is not enough. An invalidated ticket is rejected when scanned with Invalid ticket.